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Money-back guarantee
At Nemivia, you have 30 days after receipt to change your mind, without giving a reason. Notify us by email at contact@nemivia.com; we will provide you with the return procedure.
Product condition
Items must be returned complete and in their original packaging.
Refund
After receiving and inspecting the return, the refund is issued within 7 business days to the original payment method.
Defective products or ordering error
In the event of a defective item or an error on our part, contact us within 14 days: replacement or a full refund at no extra cost.