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Why buy from Nemivia?
At Nemivia, each product is carefully selected and tested before being added to the store to ensure you have the best possible shopping experience.
Nemivia also offers:
How do I place an order?
To place an order, simply add an item to your cart, then review your cart and proceed to checkout by entering your personal information and delivery address.
After your order has been successfully placed, you will receive an order confirmation email (remember to check your spam folder).
Is my information confidential?
Yes, absolutely. All your personal information and banking information are strictly confidential and encrypted.
What payment methods do you accept?
Bank cards (Visa, Mastercard...), as well as PayPal, Apple Pay / Google Pay depending on your device.
Is the payment secure?
Absolutely. All payments are encrypted and processed through certified providers. We never have access to your banking information.
My payment was declined, what should I do?
First, check that your card has not expired. Then, make sure you have entered your first and last name correctly in the appropriate field.
If your bank transaction is declined, you may have exceeded the authorized limit. You can check this limit by contacting your bank.
What is the order processing time?
Shipping time is the time required to prepare and send your package after you place your order.
A complete order that is in stock and paid for by credit card is processed within a maximum of 24 to 48 hours, usually within 24 hours.
How can I track my order?
To track your order, visit our tracking platform.
You will be asked for an order number, which can be found in the order confirmation email sent to you after placing your order.
Please note that, due to computer processing times, tracking information may only become available a few days after you receive your tracking number.
My tracking number isn’t working. What should I do?
If, when you enter your tracking number, no information is available, you may need to wait a few more days for the information to update.
This information depends on our carrier and may sometimes take several days to appear on the website.
If the problem persists, please contact customer service.
What are the delivery times?
Your order is processed within 24 to 48 hours, then delivered within 5 to 8 business days depending on your location. You will receive a confirmation email as soon as it ships.
Is the delivery secure?
Yes, delivery is tracked using a tracking number that is sent to you by email as soon as your parcel is dispatched.
To check the status of your order, you can visit our tracking platform.
You will be asked for an order number, which can be found in the order confirmation email sent to you after placing your order.
Please note that, due to computer processing times, tracking information may only become visible a few days after you receive your tracking number.
What are the shipping costs?
Delivery is free for purchases of €40 / $40 / £40 or more. Below that amount, delivery costs €4.90, $4.90 or £4.90.
Can I return an item?
Yes, you have 30 days after receipt to return an item to us.
Contact us for instructions.
How can I get a refund?
Once the return has been received and inspected, the refund will be issued within 7 business days to your original payment method.
How can we contact you?
Via our contact form or directly by email at contact@nemivia.com.
We respond within 24 business hours, Monday through Saturday.
Who covers the return shipping costs?
Return shipping costs are normally your responsibility, but in some cases we may be able to provide you with a free return label.
I have a problem with my product. What should I do?
Please contact our after-sales service; we will find a solution to help you.