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Money-back guarantee
Beyond the legal 14-day right of withdrawal, at Nemivia, you have 30 days after receipt to change your mind, without justification. Inform us by e-mail at contact@nemivia.com; we will send you the return procedure.
Product condition
Items must be returned unused, complete, and in their original packaging.
Refund
After receipt and verification of the return, the refund will be made within 7 business days to the original payment method.
Defective products or order error
In case of a defective item or an error on our part, contact us within 14 days: replacement or full refund, free of charge.